Last Updated: January 2026
Ness Restoration & Remediation Inc. (“Ness Restoration,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and share information obtained through our website, communications, and services.
1. Information We Collect
Personal Information
- Name
- Phone number
- Email address
- Property address
- Service-related details voluntarily provided
Mobile Information
- Mobile phone numbers
- SMS/text messaging opt-in data and consent records
Automatically Collected Information
- IP address
- Browser and device information
- Website usage data and analytics
2. How We Use Your Information
We use collected information to:
- Respond to service inquiries and emergency restoration requests
- Schedule inspections, estimates, and restoration services
- Communicate regarding appointments, active projects, and service updates
- Send transactional or service-related SMS messages when you opt in
- Improve our website, services, and customer experience
3. Text Messaging & Mobile Information Privacy
Ness Restoration & Remediation Inc. does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications carriers, or customer support vendors. This information is used solely to provide and operate the messaging service.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
You may opt out of SMS communications at any time by replying STOP.
4. Information Sharing (Non-Mobile)
We may share non-mobile personal information only when necessary to:
- Perform contracted restoration services (e.g., subcontractors involved in the project)
- Comply with legal obligations or lawful requests
- Protect our legal rights, safety, or property
We do not sell or rent personal information to third parties.
5. Cookies & Analytics
Our website may use cookies or similar technologies to analyze traffic and improve functionality. You may disable cookies through your browser settings.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.
7. Your Rights & Choices
- Opt out of SMS messages by replying STOP
- Request access, correction, or deletion of personal information
- Contact us with privacy-related questions or concerns
8. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
9. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
10. Contact Information
Ness Restoration & Remediation Inc.
Phone: 208-466-7594
Email: info@nessrestorationinc.com
Website: https://www.nessrestorationinc.com